The Centre Charter

Patient's Charter

We will endeavor to provide a high quality, friendly service and for this reason you may sometimes have to wait longer to see the Doctor. We would hope in such circumstances you to be co-operative and understanding.

With your support, we aim to offer you:
  • An appointment on the day as walk-in or within 1 working day.
  • Keep you waiting in the Centre to a minimum
  • See you the same day if your problem is urgent
Please help us to help you by:
  • Arriving on time for your appointment
  • Cancelling in good time if you no longer require your appointment
  • Being courteous to all of the staff



Your Personal Information

All individuals have the right of access, subject to certain expectations, to health information recorded about themselves within electronic records. If you require access to your medical records please ask to speak to the Centre Manager. There is a charge for this service.

Patient confidentiality

We respect your right to privacy and keep all your health information confidential and secure. It is important that the Centre keeps accurate and up to date records about your health and treatment so that those treating you e.g. hospital, or health authority can give you the best possible care.

The information may be used for management and audit purposes. However, it is usually only available to, and used by, those involved in your care confidentially or by removing patient identifiable details when they are not essential.

Everyone working for the Centre has a legal duty to maintain the highest level of confidentiality about patient information. If at any time you would like to know more about how we use your information or you would to view your records please speak to our Centre Manager available on 050 107 5029.


Suggestions, Compliments and Complaints

We aim to provide a professional, friendly and efficient service to all our patients. However, if you have any concerns about any aspect of our service, please let us know. We would be happy to hear from you, and always strive to improve and enhance our service to you.

Please ask for the Centre Manager in the first instance who will be happy to help. In the majority of cases, concerns can be resolved quite easily. We also have a suggestion box for you to post your suggestion anonymously if you wish.


2021. burjeel royal hospital, al ain. all right reserved, MOH Approval No. IZ27552